1. What services does JB Auto Paint and Body offer?
JB Auto Paint and Body provides a range of services, including:
Auto Paint
Body Repair
Parts Replacement
Headlight Restoration
Pinstripes
Spot Painting
2. How does the repair process work with JB Auto Paint and Body?
The repair process is designed to be seamless and includes:
Towing & Rental Scheduling
Initial Insurance Estimate
Insurance Negotiation
Restoring the vehicle to better than pre-accident condition
3. Do you assist with insurance claims?
Yes, JB Auto Paint and Body offers hassle-free insurance claim services, handling the entire process from scheduling and estimation to negotiation and delivery.
4. What is the experience level of your technicians?
The paint department boasts over 25 years of award-winning, show-quality caliber paint experience.
5. Are your technicians certified?
Yes, the technicians are trained and certified to handle complex electrical systems, ensuring precision calibration of advanced modules for optimal performance.
6. How can I book an appointment?
You can book an appointment through their online booking system.
7. Where is JB Auto Paint and Body located?
721 Fisher Rd., Longview, TX 75604
Auto Body Repair FAQ
1. What is auto body repair?
Auto body repair involves fixing damage to the exterior of a vehicle, including dents, scratches, collision damage, and paint issues. It may also involve replacing or repairing parts like bumpers, fenders, and panels.
2. How long does auto body repair take?
The repair time depends on the extent of the damage. Minor repairs may take a day or two, while major collision repairs could take a week or more. Your repair shop will provide a more accurate estimate.
3. Will my car look the same after repairs?
A reputable auto body shop uses advanced technology and expert color matching to ensure the repaired area blends seamlessly with the rest of your car.
4. Do I need an estimate before repairs?
Yes, most shops will provide a free estimate based on the visible damage. For insurance claims, an estimate is typically required before work can begin.
5. Will my insurance cover auto body repairs?
If the damage is caused by a covered incident, your insurance may cover the repair costs minus your deductible. Your shop may work directly with your insurance provider.
6. Can I choose any body shop for repairs?
Yes, you legally have the right to choose your preferred auto body shop, even if your insurance suggests a particular provider.
7. Is it safe to drive my car with body damage?
It depends on the severity of the damage. Minor cosmetic damage may not affect drivability, but structural damage can compromise safety. It’s best to have it inspected by a professional.
8. What is paintless dent repair (PDR)?
Paintless dent repair is a technique used to remove minor dents and dings without repainting the vehicle. It’s effective for small dents where the paint is still intact.
9. How do I maintain my car’s paint after a repair?
After a paint job, avoid washing the car with harsh chemicals for the first 30 days. Hand washing with mild soap and water is recommended. Applying wax after 90 days will help protect the finish.
10. What should I do if I notice a problem after the repair?
Contact the auto body shop immediately. Reputable shops often offer warranties on their work and will address any issues promptly.
What is a Diminished Value Claim?
A diminished value claim is a type of insurance claim that a vehicle owner can file to recover the loss of their car’s market value after it has been damaged in an accident and subsequently repaired. Even if the vehicle has been restored to its original condition, it often loses value simply because it now has an accident history. This reduction in resale value is called diminished value.
There are typically three types of diminished value:
Inherent Diminished Value: The most common type, referring to the loss of value due to the stigma of an accident, even if repairs are flawless.
Repair-Related Diminished Value: When improper repairs or the use of aftermarket parts reduce the vehicle’s value.
Immediate Diminished Value: The difference in resale value immediately after the accident, before any repairs are done.
To file a diminished value claim, the owner usually needs to provide evidence, such as a professional appraisal or market comparison, to prove the loss in value. Not all insurance policies cover diminished value, so it’s important to check with your provider and understand your coverage.
What is ADAS?
ADAS stands for Advanced Driver Assistance Systems. It refers to a suite of technologies in modern vehicles designed to enhance safety and improve driving experiences by assisting drivers with various tasks.
ADAS uses sensors, cameras, radar, and other systems to monitor the vehicle’s surroundings and provide real-time alerts or automated interventions to prevent accidents. Some common ADAS features include:
Lane Departure Warning (LDW): Alerts the driver if the vehicle unintentionally drifts out of its lane.
Adaptive Cruise Control (ACC): Automatically adjusts the vehicle’s speed to maintain a safe distance from the car ahead.
Blind Spot Monitoring (BSM): Warns the driver of vehicles in their blind spots.
Automatic Emergency Braking (AEB): Applies the brakes if a collision is imminent.
Rear Cross Traffic Alert (RCTA): Detects approaching vehicles when backing out of parking spaces.
Parking Assistance: Provides guidance or automated parking maneuvers.
After an accident, it’s crucial to ensure ADAS systems are properly recalibrated to maintain their accuracy and functionality. Many auto body shops, like yours, offer ADAS calibration services as part of the repair process.
Insurance Claim Questions
Which insurance companies do you work with?
We accept insurance claims from all major and less known insurance companies. Let your insurance company know that you have selected JB Auto Paint and Body to do the repairs.
Can my insurance company insist or require me to have my vehicle repaired at a specific shop? Do I have to take my car where my insurance company tells me?
Insurance companies may suggest a shop from their “preferred” list. But you have the right to choose the shop of your own choice. Read your policy first and ask your agent if you have any “special” clauses that limit your choice for a repair facility or if you’re required to pay a percentage of the repairs along with your deductible should you choose a shop of your choice.
We strongly suggest you read your policy before you need it. An insurance company has an obligation to work with repair shops and restore your car to pre-accident condition.
You are not required to use a DRP or referral shop recommended by your insurance company. You have the right to have your car repaired at the shop of your choice. IT’S THE LAW!
Estimate FAQS
Are estimates free?
Estimates are 100% free of charge. One of our estimators will visually assess your vehicle’s damage to prepare and provide you with a complimentary estimate for your non-insurance repair work.
Do I need an appointment for an estimate?
No, an appointment is not necessary. Our Estimators are available during business hours: Monday through Friday, 8:00 am to 5:00 pm.
How long will the estimating process take?
The average estimate takes about 15 minutes to prepare. We have drinks available in our lobby for your enjoyment while you wait.
Can I get an estimate over the phone or via email?
We highly recommend an in-person assessment of the vehicle’s damage to be able to provide an accurate visual estimate. Photos that are emailed often do not depict the overall damage of the vehicle based on lighting and poor angles. If this is your only option, we will do everything in our power to accommodate and provide you with an estimated quote to the best of our ability.
What if I am instructed to get more than one estimate?
You are not required by law to get more than one estimate. However, you are obligated to allow your insurance company a reasonable amount of time to inspect the vehicle prior to starting the repairs. Read your policy to fully understand your rights and written agreement.
I have an estimate from another place. Why is your estimate amount different?
Repair estimates may vary. A lower estimate may not include necessary things such as front or rear wheel alignment or re-aiming your headlamps.
Our trained professionals are very thorough and take all aspects of the repair into account when writing an estimate.
Service FAQS
How can I get a rental car?
If you are going through insurance, contact your assigned adjuster regarding the specifics of your rental coverage and daily limitations. Schedule a rental reservation for the same day as your drop off. We recommended using Enterprise Rent-A-Car, as they offer complimentary pickup and drop off services at our location. We will coordinate the necessary arrangements for pick-up.
Can I get a ride home when I drop off my vehicle for repairs?
It would be our pleasure to give you a ride at the time of drop off. If you are interested in this service, please let us know beforehand so we can coordinate accordingly.
*This service is available within a 5-mile radius.
Can I get additional work done on my vehicle when it is in the shop for an insurance claim?
Absolutely! Let your assigned estimator know when dropping off your vehicle for repairs and he will coordinate it.
Financial FAQS
What forms of payment do you accept?
We accept cash, checks, debit cards, and all major credit cards: Visa, Mastercard, Discover, and American Express.
Do I have to pay a deductible? Who do I pay it to?
The deductible is the portion of the collision repair that is paid by you and determined by your insurance policy. If you have questions regarding your deductible amount or if you are responsible for paying the deductible, please contact your claim handler.
It will be your responsibility to pay the deductible to JB Auto Paint and Body at the time of pick-up when the repairs are completed. However, on occasion we are able to give appearance allowances that may cover most if not all of your deductible.
If I receive a check from the insurance company, do I keep it or give it to you?
Any checks received from the insurance company will go directly towards the repair of the vehicle. If you receive a check in the mail, you can give it to us at the time of pick up when repairs are completed. The authorization form you will sign at the time of drop off gives JB Auto Paint and Body limited power of attorney to deposit the check on your behalf towards the final bill of repair.
Consumer Bill of Rights FAQ
What should I do if I am having issues with my insurance company?
In most cases, your insurance company wants to resolve customer issues. To start, contact your insurance agent or broker. Explain the situation and your cause for concern. If you feel that your issue is not being resolved, contact the Department of Insurance, State of Texas, at their office in Austin, or call them, toll free at 1-800-252-3439.
What if my insurance company does not agree with the amount of loss?
When the insured and insurer fail to agree on the amount of loss, both parties are entitled to arbitration.
Can my insurance company insist or require me to have my vehicle repaired at a specific shop?
Insurance companies may suggest a shop from their “preferred” list. Only you can decide to get your repairs done at a shop of your choice. Read your policy first and ask your agent if you have any “special” clauses that limit your choice for a repair shop, require you to pay a percentage of the repairs, along with your deductible, should you choose a shop not on their list.
It is important to read your policy before you need it. An insurance company has an obligation to work with repair shops and restore your car to pre-accident condition.
What should I know about OEM, Aftermarket and used parts?
The term OEM is an acronym for Original Equipment Manufacturer, these are the parts that are directly from an authorized dealer. Aftermarket is defined as non-factory parts, accessories and upgrades to a motor vehicle. A used part is described as one that is not damaged and in re-usable condition.
These parts are presumed to be at least equal to the OEM in terms of performance, safety, quality and fit.
Can my insurance company dictate what kind will go on my car?
Depending on your policy, the Insurer may require the use of non-OEM replacement crash parts for the repair of your vehicle. Some policies can be obtained from insurers that state OEM parts only on your vehicle
My car was totaled! Now what?
If your car is declared a total loss after an accident, you may be wondering about your options. Here are answers to three common questions.
What does ‘totaled’ mean?
The insurance company will look at the value of your car vs. the cost to repair it. If the cost to repair the car is about the same or more than the value of your car, the insurance company will likely consider it totaled. Some companies might total your car even if the cost to fix it is lower. You can ask the insurance company what source it used to decide your car’s value.
What if I think my car is worth more?
If you think your car is worth more than what the insurance company decided, you can try to negotiate. Be prepared to show what the car would sell for in your area.
Get quotes from used car dealers.
View prices online and look for local ads for similar vehicles.
Document any special features or custom parts on your car.
Can I fix it?
If you want to keep your car, let the insurance company know as soon as possible. The insurance company will subtract the car’s salvage value from the amount it was planning to pay you.
The car also may be issued a salvage title. After it’s repaired, you’ll need to get a new title from the Texas Department of Motor Vehicles before you can drive it. Be aware that a vehicle that had a salvage title could be harder to sell or insure in the future.
Do you need gap insurance for your car? How does it work?
Gap insurance covers the difference between what you owe on your car and what it’s worth. You might need it if your car is worth less than what you owe on your car loan. Here are some common questions about gap insurance.
What is the “gap”?
The “gap” on what you owe on your car and what it’s worth can be thousands of dollars if your down payment was less than 20% or you financed your loan for 60 months or more.
Your car dealer or bank might offer you gap coverage when you buy your car. But check with your insurance agent to see if your company has a better deal.
Gap products you get from a car dealer or bank might not be insurance. TDI can’t help if you have a problem with these. Read the information that comes with a bank or dealer gap product to know how to get help if you need it.
How could I owe more than what my car is worth?
New cars lose value fast. As soon as you drive it off the lot, it’s a used car, which means it’s already worth less. If your car is stolen or totaled, your auto insurance will pay you what the car is currently worth – not what you originally paid or how much you still owe.
How long do I need gap insurance?
Cancel the policy when you owe less than your vehicle is worth. This usually takes about two years. Compare how much you owe on your loan with online car value guides.
If you pay off your loan early or sell the vehicle, it’s time to cancel the policy.
Know about the exclusions
There are exclusions in most policies that might reduce the amount you get if you have a claim. Read your policy to know what exclusions you have. Some exclusions will reduce the amount you get if you have:
Overdue payments.
Unpaid finance charges, warranty costs, or balloon payments.
A deductible you have to pay before the insurance pays.
Damage from a previous accident.
How to question a claim amount
If you don’t think your gap insurance is paying enough for a claim, talk to your company before agreeing to the settlement.
If you’re still not happy, you can ask for an appraisal. In the appraisal process, you and the company will pay for appraisers. Check your policy for any deadlines to demand appraisal.
Learn more about the appraisal process.
What if my insurance isn’t paying enough?
If you have a problem with your insurance company, first try to resolve it by talking to your adjuster or company. If you still aren’t satisfied, you have several options to challenge your insurer’s decision.
Request appraisal
Your policy may include an appraisal process to resolve complaints. Appraisal allows you and the company to hire separate damage appraisers. The two appraisers choose a third appraiser to act as an umpire. The appraisers review your claim, and the umpire rules on any disagreements. The appraisal decision is binding on the amount of the damage. If there is a dispute about what is covered, you can pursue a settlement of the coverage issue after the appraisal. You must pay for your appraiser and half of the umpire’s costs.
File a complaint
If you think an insurance company has treated you unfairly, you can file a complaint with The Texas Department of Insurance.
